Frenzlo

Help

Support

Something not working, or need to reach a person? Start here.

General support

Account problems, bugs, questions about the app.

support@frenzlo.com

Safety & abuse

Child safety concerns, harassment, or urgent reports.

safety@frenzlo.com

Common questions

How do I delete my account?

You can delete your account from inside the app, or follow the steps on our account deletion page. Deletion removes your profile, messages and uploaded media.

Why was I signed out when I logged in on another phone?

Frenzlo allows one active session at a time. Signing in on a new device ends the session on the previous one — you'll see a confirmation prompt before this happens.

Can I use two phone numbers on one account?

Yes. You can link up to two phone numbers to a single Frenzlo account, and sign in with either one. One number is your primary, and you can swap which one that is from Settings.

I didn't receive my verification code.

Codes arrive by SMS and can take up to a minute. Check that the number and country code are correct, that you have signal, and that the message hasn't been filtered as spam. If it still doesn't arrive, request a new code, then contact support@frenzlo.com.

How do I report content or a user?

Every post, reel, story, message and profile has a report option. Reports go to our moderation team. For child safety concerns, reports are prioritised and the account is restricted ahead of review — see our Child Safety Standards.

Is Frenzlo available on iPhone?

Frenzlo is available on Android first. The iOS version is on the way — the App Store link will appear on our home page when it's live.

Who can see my last seen and read receipts?

You control this. In Settings → Privacy you can turn off online status, last seen, read receipts and tagging, and switch your account between public and private.