Privacy Policy

1. Information We Collect

Account information

• Your name and profile photo (provided by you)
• Your phone number (used for login and contact matching)
• Optional email address (for account recovery)

Content you create

• Messages, voice notes, photos, and videos sent in conversations
• Posts, reels, and stories you publish
• Comments and reactions

Usage data

• Device identifiers (for push notifications and session management)
• IP address (for security and fraud prevention)
• App activity logs (for service improvement)

Contacts (optional)

If you grant permission, we access your device contacts to help you find friends on Frenzlo. Phone numbers are hashed and matched server-side — we do not store your contacts long-term.

2. How We Use Your Information

• To provide and operate the Frenzlo service
• To authenticate your identity via OTP
• To deliver messages, calls, and notifications
• To suggest people you may know via contact matching
• To detect and prevent fraud, spam, and abuse
• To improve the app through aggregated analytics
• To show relevant ads via Google AdMob (see Section 7)

3. How We Share Your Information

We do not sell your personal data. We share information only in these cases:

• With other users: Your name and profile photo are visible to users you connect with. Your phone number is never displayed to other users.
• With service providers: Application, database and cache hosting (our own servers in India), media storage and content delivery (Cloudflare), SMS delivery for phone verification (Twilio), real-time calls (LiveKit), push notifications (Firebase), and advertising (Google AdMob).
• For legal compliance: If required by law or to protect the rights and safety of users.

4. Data Storage & Security

Frenzlo's servers — application, database and cache — are hosted in India. The one category of data that may leave India is media: photos, videos and other files you send are stored by Cloudflare (R2) on its global content-delivery network, which may cache them outside India. All other personal data stays on our India-based servers. By using Frenzlo you consent to your data being transferred to and processed in these locations.

All data in transit is encrypted with TLS. The text of your messages is end-to-end encrypted — it is encrypted on your device and can only be read by you and the people you are messaging, not by us. Photos, videos and other files you send are not end-to-end encrypted: they are stored on private servers, are not publicly listed, and are accessible only through the app, but we are technically able to access them — which is what allows us to act on content that is reported to us.

We retain your data for as long as your account is active. When you delete your account, your personal data is removed from active systems within 30 days.

5. Your Rights & Choices

• Access: View your profile and account data within the app.
• Correction: Edit your name and profile photo at any time in Settings.
• Deletion: Delete your account and all associated data from Settings → Account → Delete Account, or via our data deletion page.
• Contacts: Revoke contact access at any time in your device settings.
• Notifications: Manage notification preferences in Settings → Notifications.
• Ad personalisation: Opt out of personalised ads via your device's ad settings.

6. Children's Privacy

Frenzlo requires users to be at least 13 years old. We do not knowingly collect personal data from children under 13. If you believe a child under 13 has created an account, contact us at support@frenzlo.com and we will delete it promptly.

Frenzlo includes optional parental supervision features for users aged 13–17, allowing parents to monitor activity and set content permissions.

7. Third-Party Services

Frenzlo uses the following third-party services which have their own privacy policies:

• Our own servers (India) — application, database, cache and real-time message delivery
• Cloudflare — media storage (R2), content delivery and network security (media may be cached globally)
• Twilio — SMS delivery of one-time verification codes; receives your phone number
• LiveKit — real-time audio and video calls
• Google Firebase — push notifications
• Google AdMob — advertising; may collect device identifiers and usage data to serve relevant ads

8. Changes to This Policy

We may update this policy from time to time. When we make significant changes, we will notify you through the app or by email. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of Frenzlo after changes constitutes acceptance of the updated policy.

9. Contact Us

If you have questions about this policy or your data, contact us: